Diagnostics

Diagnostics can be useful if you are having problems connecting to the Internet or if the degree of Internet acceleration is less than expected.

Note: More detailed information about the meaning of each diagnostic step, and suggested actions in case a particular test fails, can be found in your local netINS Accelerator Help. A link to this file appears on the diagnostics window.

Information reported by netINS Accelerator diagnostics includes:

• System resources
• Basic Internet connectivity
• Packet loss (phone line integrity)
• Current line speed
• URL of the Service to which you are connected
• Client version
• Advanced speed tests for text and graphics
• Graphic acceleration setting
• System Information

To run diagnostics:

• Click the netINS Accelerator icon.
• Select the Diagnostics menu option.
• Click Run.

Run/Stop. This command starts or stops the 8-step diagnostic test.

Copy log. Copies the contents of the Diagnostics window to your computer's clipboard.

Clear log. Clears the Diagnostics window of any previously run diagnostics.

Help. Opens netINS Accelerator menu Help to the Diagnostics section. Each of the diagnostic tests are described in detail in netINS Accelerator Help.

Programs -> {netINS Accelerator program group} -> Help

Sending the Diagnostic Log to Customer Support

• Click Clear Log (if diagnostics have already been run during the session).
• Click Run.
• Click Copy Log to copy the diagnostic log to your computer clipboard.
• Paste the diagnostic report into an e-mail and send it to support@netins.net.